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Website and application terms

Terms of Use

Acceptance and parties

These terms govern your use of the website paisaflow-business.pages.dev, the Paisaflow Business borrower application and related communications (together, the “Platform”), operated by EcoPlanet Fintech Pvt Ltd (“EcoPlanet”), CIN U65990KA2021PTC000000, as Loan Service Provider for Partner NBFC (to be named by the lender) (the “lender”). By using the Platform, verifying your mobile number or submitting an application you accept these terms, the Privacy Policy and the Consent terms. If you do not agree, do not use the Platform.

These terms do not replace the loan agreement, sanction letter or Key Fact Statement. Where they conflict on any matter concerning a sanctioned loan, the loan documents prevail.

Role of EcoPlanet and the lender

EcoPlanet is not a lender. It sources and verifies applications, provides the Platform, generates loan documents on the lender's behalf, and services and collects the loan under the lender's instructions and the RBI Guidelines on Digital Lending. EcoPlanet does not sanction, price or disburse loans and collects no fee from you; all charges are the lender's and are stated in the Key Fact Statement.

The lender alone decides whether to lend, how much and on what terms, in accordance with its credit policy. Nothing on the Platform — including the repayment preview on the home page, any eligibility indication or any pre-approval message — is an offer or a promise of credit. A loan exists only when the lender issues a sanction letter and you accept it.

Eligibility to use the Platform

• You are an individual aged 21 to 60, resident in India, applying for or on behalf of a business you own or are authorised to represent.
• The mobile number you verify is yours or your business's and is in your control; it becomes your application identifier and the channel for OTPs.
• You have authority to give the consents requested for the business and, where a co-borrower, partner, director, beneficial owner or signatory is added, each of those persons gives their own consent through their own OTP.
• You are not using the Platform on behalf of anyone else without disclosing it, and you are not a person barred by law or by the lender from obtaining credit.

Your account, OTPs and security

Access is by one-time password on your registered mobile. You are responsible for everything done through your session. Never share an OTP with anyone; EcoPlanet and the lender will never ask for it by call, message or in person. Sign out on shared devices. Tell us immediately at business@ecoplanet.in if you suspect misuse; we will block the session and re-verify you.

We may suspend access to protect you or the Platform, to investigate suspected fraud, or when required by law, and will tell you why unless the law prevents it.

Information you give us

You confirm that all information and documents you provide — including through DigiLocker, the Account Aggregator, GST/Udyam verification and uploads — are true, complete and current, relate to you or the business you represent, and that no material fact (existing loans, litigation, insolvency, change of ownership) has been withheld. Misstatement is a ground for the lender to decline, cancel or recall a loan and may be reported to credit bureaus, fraud registries and law enforcement.

You will keep your contact details, business address and bank account current on the Platform for the life of the loan.

Use of the Platform and data

You may use the Platform only to apply for, receive and service a loan for your business. You must not:

• submit another person's identity, documents or bank account, or use a co-borrower's OTP without that person's presence and consent;
• upload altered, forged or misleading documents or statements;
• attempt to bypass verification, probe, scrape, reverse-engineer or overload the Platform, or introduce malicious code;
• use any content, document template, credit logic or data from the Platform for any purpose other than your own application and loan;
• harass, threaten or mislead any staff member, or record a staff member without disclosure.

Data about you is used only as described in the Privacy Policy and under the specific consents in the Consent terms. Data about the business's key persons that you supply is used to verify them and is disclosed to them through their own consent step.

Loan documents and electronic execution

The Key Fact Statement, sanction letter, loan agreement, declarations and repayment mandate are presented, accepted and executed electronically. Acceptance by OTP, tick-box or Aadhaar e-sign, with the audit trail recorded by the Platform (document hash, timestamp, IP address, device, OTP reference), is binding and admissible as an electronic record under the Information Technology Act, 2000. Executed copies are emailed to you and available in the app.

You have a cooling-off period, stated in the KFS, during which you may exit the loan by repaying principal and proportionate interest without penalty or processing fee.

Communications

By verifying your mobile you agree to receive service messages (OTPs, status, KFS, reminders, receipts, grievance updates) by SMS, email, WhatsApp, in-app notification and voice call on the numbers and addresses you provide, between 8 am and 7 pm except for OTPs and messages you trigger. Promotional messages are sent only under the separate, optional communication consent and stop when you withdraw it. Calls for verification and collection may be recorded, with a disclosure at the start of the call.

Intellectual property

The Platform, its design, text, workflows, document templates, scoring logic and trademarks (including “Paisaflow Business”) belong to EcoPlanet or its licensors. You receive a limited, personal, non-transferable licence to use the Platform for its intended purpose. You may download and keep the loan documents issued to you.

Third-party services

The Platform integrates DigiLocker, KYC and face-match services, credit bureaus, Account Aggregators, e-sign providers, payment aggregators, NPCI rails and banks. Each is governed by its own terms and privacy policy, shown to you at the point of use where applicable. We select and monitor these providers but do not control their systems; availability of a third-party service may affect the time an application takes.

Availability, disclaimers and liability

We aim to keep the Platform available at all times but do not guarantee uninterrupted access. Maintenance windows are announced in the app. Information on the website is general; the repayment preview is indicative and not part of any loan terms.

To the extent permitted by law, EcoPlanet is not liable for loss caused by inaccurate information you supply, third-party service outages, events beyond our reasonable control, or use of the Platform contrary to these terms. Nothing limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under Indian law, and nothing limits your rights under the RBI guidelines or your loan documents. EcoPlanet's total liability under these terms for any claim is limited to the fees actually paid by you to EcoPlanet (which are nil) or ₹10,000, whichever is higher.

Indemnity

You will indemnify EcoPlanet and the lender against loss arising from false or misleading information you provide, unauthorised use of another person's identity or account, or breach of these terms.

Suspension and termination

You may stop using the Platform at any time; an application that is not completed within 30 days lapses. Obligations under a sanctioned loan continue until the loan is closed. We may suspend or end your access for breach of these terms, suspected fraud or legal requirement, and will preserve your right to service an existing loan through alternative channels (support line, branch contact) while doing so.

Governing law and disputes

These terms are governed by the laws of India. Courts at Bengaluru, Karnataka have exclusive jurisdiction, without prejudice to your right to approach the RBI Integrated Ombudsman, the Data Protection Board of India, or a consumer forum where available. Before litigation, please use the grievance process; most issues are resolved there.

Changes

We may update these terms. Material changes are notified in the app and by SMS or email at least 15 days before they take effect. Changes never alter the terms of a loan already sanctioned.

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