Paisaflow BusinessDisclosures under the RBI Guidelines on Digital Lending
Lending Disclosures
Loan Service Provider
EcoPlanet Fintech Pvt Ltd · CIN U65990KA2021PTC000000
Registered office: [address], Bengaluru, Karnataka
Role: Loan Service Provider and Digital Lending App operator for the lender named below. EcoPlanet is not an NBFC and does not lend in its own name.
Lending partners
| Lender | RBI registration | Products | Nodal grievance officer |
|---|---|---|---|
| Partner NBFC (to be named by the lender) | RBI-registered NBFC · Certificate of Registration no. N-00.00000 (to be filled by the lender) | Merchant Receivable Finance (MRF) | nodal@partner-nbfc.in · +91 22 4000 0000 |
The lender's name appears on every sanction letter, Key Fact Statement, agreement and receipt. Disbursement is made by the lender directly into your verified bank account; repayments go directly to the lender's account. No pass-through or pooled account is used.
Product
| Item | Merchant Receivable Finance |
|---|---|
| Purpose | Working capital for shop owners, traders and service businesses |
| Amount | ₹25,000 – ₹5,00,000 |
| Tenor | About 90 days, repaid in 96 daily instalments (Sundays and lender holidays excluded); weekly and monthly variants may be offered by the lender |
| Interest | Indicative 24% per annum flat; the exact rate, APR and amount are stated in your Key Fact Statement |
| Processing fee | 2% of principal plus GST at 18%, deducted from disbursal and shown in the KFS |
| Penal charge | 2% per annum on the overdue instalment amount for the period of default, not compounded, not capitalised |
| Foreclosure / prepayment | Permitted after the cooling-off period; charges as disclosed in the KFS (currently nil) |
| Cooling-off period | 3 days from disbursal: exit by repaying principal plus proportionate interest, with no processing fee or penalty |
| Security | None. Unsecured facility. |
| Repayment | UPI AutoPay or eNACH mandate; early payment from the app through the lender-approved UPI channel |
| Credit limit | Fixed at sanction. No automatic increase; any top-up or renewal is a fresh application with fresh consent. |
Key Fact Statement
Before you sign, you receive a Key Fact Statement in the RBI format containing the sanctioned amount, tenor, interest rate and APR, every fee and charge, the full repayment schedule with dates, penal charges, cooling-off and foreclosure terms, the names and contact details of the LSP, lender and grievance officers, and the recovery-agent policy. The KFS is emailed to you, shown in the app, and its version and your acceptance are recorded. Any charge not in the KFS cannot be levied.
Recovery and collection conduct
- Collections are carried out by EcoPlanet employees carrying photo identification. If the lender appoints a recovery agency, its name and the agent's details are communicated to you before any contact.
- Calls and visits only between 8:00 am and 7:00 pm, never on a day you have told us is unsuitable for a stated reason, and never to third parties except a co-borrower or guarantor.
- No intimidation, harassment, public shaming or contact with your customers or family.
- Pay only through the channels shown in the app or a receipt-bearing collection by identified staff. Every payment generates a receipt with the lender's name.
- Hardship: if your business is disrupted, tell us through the app; the lender's hardship policy allows temporary rescheduling.
Data and technology
- Data is stored only on servers in India; see the Privacy Policy.
- Only need-based data is collected, with a separate consent for each source; see the Consent terms.
- No access to contacts, call logs, media or continuous location.
- Credit decisions are taken by the lender's credit desk under a documented policy with an authority matrix; automated scoring assists but a human approves.
- Every material action on your file is logged with the actor, role, reason and time, and this audit trail is available to the regulator.
Grievance redressal
Level 1: support at business@ecoplanet.in / +91 98100 00000. Level 2: Grievance Redressal Officer, EcoPlanet — grievance@ecoplanet.in / +91 80 4000 0000. Level 3: Lender Nodal Officer — nodal@partner-nbfc.in / +91 22 4000 0000. If unresolved within 30 days, the RBI Integrated Ombudsman Scheme at cms.rbi.org.in. Full ladder and timelines: Grievance redressal.
Where these disclosures are published
This page, the Privacy Policy, Terms of Use and Consent terms are published on this website and linked inside the app. The lender publishes the same LSP and DLA details on its own website as required by the RBI. Any change to lending partners or products is updated here within 7 days.